Deliveries and Returns
Home Delivery Service
Breeze Direct aims to use most economical home delivery option. The courier company will deliver your boxed merchandise, and place it at your door. For some rural areas consignments are left at the nearest depot and will need to be collected by the customer.
Unpacking, inspection of the product, placement in the home, assembly (if necessary), and disposal of the packaging are the responsibility of the customer. The courier company does not normally, and is not required to, allow time for the customer to unpack and inspect the merchandise.
Important Delivery Information – Customer’s Responsibility
At Breeze Direct, we make every effort to ensure that your experience is an exceptional one. This includes partnerships with the very best courier companies available. While we don’t anticipate problems with your delivery, accidents do occasionally happen. For this reason, it’s important for you to understand your role in receiving your shipment.
Tracking Your Shipment
We will notify you via e-mail when your order ships . Be sure to contact us if anything seems unusual with the progress of the shipment. At the bottom of your shipping email there will be a tracking number, you can enter this on the carriers website for further details of where your consignment is.
Please note that when electing to return an item, outgoing & return trip freight costs & credit card fee charges will be deducted from your refund. Outgoing & return round trip freight and handling charges include actual outgoing as well as inbound shipping cost on reduced or free shipping items. In order to properly return the item, it must be in new, unused, and unassembled condition, securely packaged inside its original packaging. A 10% restocking fee may also apply to orders and will be deducted from any refund if the goods are not in 100% new and packaged condition.
We will only accept a return if you contact us within 7 days of delivery. We cannot accept goods that have been assembled or used. It must be in new condition with no damage and in its original packaging, no exceptions. Wrap carefully. All returns must arrive at our warehouse in original condition; otherwise additional fees will apply and will be deducted from your credit.
Clearance items, special and customer orders are not returnable. A custom order can include but is not limited to any changes to the item including colour and size changes.
Upon receipt of merchandise in good condition at our warehouse, your refund will be processed within 7 days.