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Deliveries and Returns

 

Home Delivery Service

 

 Breeze Direct aims to use most economical home delivery option.  The courier company will deliver your boxed merchandise, and place it at your door.  For some rural areas consignments are left at the nearest depot and will need to be collected by the customer.

Unpacking, inspection of the product, placement in the home, assembly (if necessary), and disposal of the packaging are the responsibility of the customer. The courier company does not normally, and is not required to, allow time for the customer to unpack and inspect the merchandise. 

 

Important Delivery Information – Customer’s Responsibility

 

At Breeze Direct, we make every effort to ensure that your experience is an exceptional one.  This includes partnerships with the very best courier companies available.  While we don’t anticipate problems with your delivery, accidents do occasionally happen.  For this reason, it’s important for you to understand your role in receiving your shipment.

 

Shipment Origin  In-stock items will leave our warehouse the same day for orders place before 11am Monday - Friday
Typical Transit Times

Sydney: 1-2 Business days

Melbourne, Brisbane, Adelaide 2-3 Business Days

Perth, Hobart, Darwin 4-6 Business Days

Rural Areas - 5-10 Business Days

Transit Delays Breeze Direct is not responsible for delayed service transit times.
     
Inspecting your shipment you are required to inspect your shipment before the delivery associate completes the delivery.  When signing for your delivery, any damages must be noted on all copies of the delivery receipt.
Basic Home Delivery service you are required to inspect the condition of the box upon delivery.
     
Signing for your delivery Breeze Direct requires a signature at time of delivery.  If you make arrangements for someone else to accept your delivery, you still hold the same responsibilities as if you signed for the shipment. If you make arrangements for the carrier to leave the merchandise without a signature, you wave all rights and release Breeze Direct from all responsibility regarding the shipment.   Any exception to this voids Breeze Direct’s responsibility for the condition of the merchandise or other delivery issues.
Notification of damage or defect Breeze Direct must be notified of any damage or defect within three days of delivery.  (1300 558 576) 

 

Tracking Your Shipment

 

We will notify you via e-mail when your order ships .  Be sure to contact us if anything seems unusual with the progress of the shipment. At the bottom of your shipping email there will be a tracking number, you can enter this on the carriers website for further details of where your consignment is.

 

 

Return Policy

 

Returns are only accepted on brand new, unopened trampolines within 7 days of delivery. We can not accept goods that have been used or setup. PLEASE MEASURE the area where you intend to place the trampoline carefully before ordering.